lead and champion the adoption of customer centric feedback systems for our region: NPS / CES / VOC.
refine & develop our customer contact databases
communicate, train on and issue customer insight surveys
analyse and provide insight into customers survey responses and trends
translate responses and trends into actionable recommendations for the commercial organisation
update the Regional Leadership Team & Business Unit Leadership Teams
be a first point of contact for high level customer escalations and offer OFI’s to our organisation and feedback to customers.
work with our transformation leads in GTM & OTC to measure our customer experience as our organisation evolves.
support our SAM, KAM, KAO’s in differentiating Medtronic.