Customer Engagement Manager

  • Medtronic
  • Oct 04, 2019
Full time Customer Service Sales

5 Jobs

Job Description:

You will;

  • lead and champion the adoption of customer centric feedback systems for our region: NPS / CES / VOC.

  • refine & develop our customer contact databases

  • communicate, train on and issue customer insight surveys

  • analyse and provide insight into customers survey responses and trends

  • translate responses and trends into actionable recommendations for the commercial organisation

  • update the Regional Leadership Team & Business Unit Leadership Teams

  • be a first point of contact for high level customer escalations and offer OFI’s to our organisation and feedback to customers.

  • work with our transformation leads in GTM & OTC to measure our customer experience as our organisation evolves.

  • support our SAM, KAM, KAO’s in differentiating Medtronic.

Must Haves

  • Excellent analytical skills and knowledge of available tools.
  • Proactive, clear and concise communicator. Excellent verbal and written communication skills.
  • The ability to effectively identify, collaborate, communicate with others.
  • The ability to operate in a matrix environment to work effectively with sales teams and customers
  • Strong organisational and time management skills
  • Self-motivated with a proven track record in independent successful execution against deadlines
  • Sound presentation skills to educate and demonstrate systems, processes and outcomes to a variety of audiences
  • Outstanding interpersonal skills, a consistent team-player, with excellent professional conduct.
  • Flexible towards changing priorities.
  • Positive attitude to overcoming challenges and set-backs

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